07 Nov Carrier Spotlight: Mercury
This month the company spotlight is on Mercury Insurance. Mercury was founded by industry pioneer and visionary, George Joseph, as an alternative to one-size-fits-all legacy companies like Farmers, State Farm and others. Joseph’s vision was simple, provide top-notch service and a quality product at an affordable rate. He also believed that he could save customers money by creating a variety of price points based upon customers’ individual characteristics, which is now commonplace today. Mercury was the first to do it, however, and this practice has saved California drivers billions of dollars over the past 50 years.
Today, Mercury is one of the leading auto and home insurers in California. But Joseph’s dedication to his customers continues to this day, as he regularly speaks to policyholders, thanking them for their business, helping to solve problems, and listening to their thoughts and ideas. And it’s this commitment to personalized service that has earned Mercury widespread praise from J.D. Power (greatest customer service score increase over a three-year period) and a top-6 ranking in the 2011 California Department of Insurance customer satisfaction study.
Mercury insures more than 1.5 million Californians and the company has long been known for its low rates. Low rates are only the beginning, however, because Mercury also has great discounts to customers save even more, such a Good Driver discount, College Alumni discount, and the company’s innovative Auto+Home discount that could save you up to 15% when you insure your home and auto together!
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